Introduction
The forex brokerage industry is plagued with opacity, misinformation and marketing-driven vrankings. At FXTrustScore.com, we created the FX Trust Score Index™ to restore clarity and objectivity. This proprietary scoring framework is designed to evaluate forex brokers fairly, transparently and independently, empowering traders to make well-informed decisions in a complex financial landscape.
Purpose of the FX Trust Score Index™
The FX Trust Score Index™ (FXTSI) is not a marketing tool or sponsored placement algorithm. It is a data-driven evaluation system that assesses brokers based on publicly verifiable information, third-party data and operational behaviour.
The goal is to:
- Promote accountability in the brokerage industry.
- Help retail traders distinguish between trustworthy and risky brokers.
- Provide an independent alternative to paid ranking platforms.
Evaluation Criteria and Weighting
The FX Trust Score Index uses a multi-dimensional scoring model. Each broker is assessed across six weighted categories:
1. Regulatory Compliance: Licensing with top-tier financial authorities
2. Security and Fund Protection: Client fund segregation, encryption, compensation
3. Customer Support: Multichannel responsiveness and quality
4. Online Reputation: Verified client feedback across the web and social media
5. Trading Conditions: Spreads, leverage, minimum deposit & commissions
Breakdown
1. Regulatory Compliance (A%): We assess each Broker’s regulatory status based on whether they hold licenses with relevant financial regulatory authorities such as the Financial Conduct Authority (FCA), the Securities and Exchange Commission (SEC), or other reputable regulatory bodies. A higher score is awarded for brokers with multiple regulatory licenses and a clean regulatory track record.
2. Security and Fund Protection (B%): We evaluate security measures Brokers take to protect client funds and personal information. This includes the use of encryption technology, segregated client accounts and membership in investor compensation schemes. A higher score is awarded for brokers with robust security measures in place.
3. Customer Support (C%): We evaluate the Broker’s client support services, including responsiveness, availability and quality of support channels (e.g., live chat, email, phone). A higher score is awarded for brokers with efficient and helpful client support teams.
4. Online Reputation (D%): We consider client feedback and reviews from reputable sources such as independent review websites, forums and social media platforms. A higher score is awarded for Brokers with positive client feedback and a good reputation in the industry.
5. Trading Conditions (E%): We assess the Broker’s trading conditions, including spreads, commissions, leverage and minimum deposit requirements. A higher score is awarded for brokers with competitive trading conditions and transparent fee structures.
How is the FX Trust Score calculated?
The final FX Trust Score is calculated by aggregating the weighted scores across all metrics. For example, if a forex broker scores 90% on regulatory compliance, 80% on security & fund protection, 85% on customer support, 75% on online reputation and 80% on trading conditions, the trust index score would be calculated as follows:
FX Trust Score = (A * 90) + (B * 80) + (C * 85) + (D * 75) + (E* 80) = Answer
The higher the score, the higher the level of trustworthiness based on the aggregated metrics.
Interpreting the Final Trust Score
Green (68–100): Good
Amber (34–67): Average
Red (0–33): Below Average
We also illustrate a broker’s performance by using green, amber and red loading bars for each of the five different evaluation criteria.
How FXTrustScore.com Uses the Index
Every broker review featured on FXTrustScore.com includes the broker’s FX Trust Score, recalculated quarterly or when there are significant changes. Users can access a score breakdown per featured broker for transparency. We also offer comparative rankings and region-specific analysis in our ‘Best Broker’ sections.
Across the site, our Broker Leaderboards feature brokers in descending order, starting from the highest performers.
The FX Trust Score Index sets a new standard in evaluating forex brokers. It is objective, transparent and trader-first. Our commitment is to accuracy, independence and continuous refinement.
FAQs
We evaluate brokers based on regulation, operational history, transparency of disclosures, client protections and other verifiable public data.
Each factor has a defined weighting to ensure fairness and consistency. For example, regulatory oversight carries greater weight than marketing disclosures. Full details are explained in this FX Trust Score Index methodology page.
We draw on financial regulator registers, official broker filings, security policies, compliance disclosures and other trustworthy public sources.
Scores are monitored continuously and formally reviewed at least quarterly. Significant regulatory or operational events may trigger an earlier update.
A higher FX Trust Score indicates greater transparency, stronger compliance with regulations and overall trustworthiness. A lower score may highlight risks, gaps in disclosure, or weaker safeguards for clients.
No. FX Trust Score ratings are based strictly on the published methodology. Brokers cannot pay to alter, remove or otherwise influence their scores.
We operate independently of brokers. If there are partnerships, sponsorships, or advertising relationships, these are labelleled or disclosed transparently on our Disclosures page.
The score is based only on verifiable, publicly available information. It does not capture private business practices or client experiences that are not disclosed.
No. The FX Trust Score is an informational resource only. It does not constitute investment advice, recommendations, or endorsements.
The detailed scoring framework, including factor weightings and definitions, is set out on this page.
Read more in our
FX Trust Score Index Whitepaper.
Publication date:
17/04/2024
Author: FX Trust Score
Last updated on September 17, 2025
