XM Review

Is XM a Trusted Forex Broker?

In our updated XM Broker Review 2025, XM achieved an overall total of 78.9% in our FX Trust Score Index, reflecting notable improvements across all five key criteria; Regulatory Compliance, Security & Fund Protection, Customer Support, Online Reputation and Trading Conditions. The results of our in-depth analysis show that XM has strengthened its position as a reliable forex broker and is trusted by millions of traders worldwide.

Founded in 2009, XM now serves clients spanning more than 190 countries and continues to enhance its trading infrastructure through faster execution, broader asset coverage and greater pricing transparency. The broker’s continued focus on client protection and technology investment has also contributed to increased satisfaction scores across our FX Trust Score Index.

Good broker-client communication is generally lacking within the forex industry, however,  XM provides 24/7 human support, a telephone number, help center and email support both inside and outside of its platform. Read on for more insights and to see whether this broker is indeed ‘big, fair and human’.

Introduction to XM: A Brief Overview

XM is a globally-recognised and multi-licensed CFD broker, founded in 2009. The company has grown rapidly during the past years and has an internationaal client base of over 10 million, whilst employing nearly 900 members of staff across its regional offices. XM is probably one of the largest forex brokers in the world.

The broker has built a global brand and strong reputation and is clearly trusted by both its clients and partners. It is also known for its competitive trading environment, tight spreads,  low minimum deposits starting at $5 and user-friendly portal. XM also provides comprehensive educational resources and no transaction fees on deposits and withdrawals. 

Although XM does not offer its own proprietary platform, it does offer trading on the highly popular MT4 and MT5 platforms and traders know that MetaTrader can deliver on performance and stability.

Is XM Safe?

Licencing and Regulation

Our XM Broker Review 2025 confirms that XM is fully-licensed and authorised by multiple financial regulators including the Australian Securities and Investments Commission (ASIC), the Cyprus Securities and Exchange Commission (CySEC) and the Financial Services Authority (FSA) in Seychelles. Each regulator enforces different requirements and XM must maintain consistently high standards wherever it operates.

XM’s CySEC licence also enables it to offer services throughout the European Economic Area via outward passporting registrations including:

• BaFin (Germany)
• CNMV (Spain)
• MNB (Hungary)
• CONSOB (Italy)
• ACPR (France)
• FIN-FSA (Finland)
• KNF (Poland)
• AFM (Netherlands)
• FI (Sweden)

Extensive regulatory coverage enhances XM’s reputation as a broker and reassures us that it operates transparently and securely.

Security of Funds & Protection

In terms of security of funds and protection measures, XM has taken strong steps to protect client funds in accordance with their licenses. Client funds are held in segregated accounts with reputable banking institutions and these funds are kept entirely separate from the company’s capital. It is also a member of the Investor Compensation Fund (ICF) under its CySEC licence, which provides additional coverage to qualifying retail clients.

The broker also offers negative balance protection which means that traders cannot lose more than the amount they have in their account balance – a responsible measure that all reputable and trusted brokers should have in place.

The XM Trading Platforms

XM supports MetaTrader 4 (MT4) and MetaTrader 5 (MT5), the industry’s most widely used and trusted trading platforms. Both platforms are available on desktop and mobile.

The MT4 and MT5 WebTrader versions allow users to access their trading accounts directly through a browser, with no download required.  Furthermore, all platforms support advanced charting tools, one-click trading, multiple order types and support for Expert Advisors (EAs).

XM’s intuitive mobile app for iOS and Android replicates much of the functionality found on desktop, , giving clients the flexibility to trade anytime, anywhere.

Although XM does not currently offer a proprietary trading platform, at least it gives clients access to a familiar and proven technological platform; MetaTrader. 

XM’s Trading Assets

XM offers traders access to over 1,000 tradable instruments across multiple asset classes including forex, stocks, indices, commodities, precious metals, energies and cryptocurrencies. It also supports trading on more than 50 forex pairs, along with CFDs on global stock indices and over 600 equities from leading financial markets.

Trading CFDs on popular cryptocurrencies, including Bitcoin, Ethereum, Ripple and Cardano, is also available 24/7, however, it is important to note that access may be limited depending on regional regulation. 

Trading Conditions at XM

Spreads & Commissions

XM advertises variable spreads that depend on the account type and instrument traded. Spreads start from 0.0 pips on the Zero account, 0.6 pips on the Ultra Low account and 1.0 pips on the Micro and Standard accounts. XM also offers zero-commission on trades, which means traders pay the cost of the spread without additional fees.

Leverage

In terms of leverage, XM adjusts limits based on a trader’s total account equity. Leverage ranges from 1:1 up to a maximum of 1:1000. For balances under $40,000, clients are eligble for the full 1:1000 leverage and higher equity accounts have progressively lower ratios, in line with risk management policies. As account size increases, XM responsibly safeguards traders’s capital by reducing exposure. 

XM’s Customer Support

XM provides 24/5 multilingual customer support, available through live chat, email and phone. Support covers more than 30 languages, which is proof that XM can accommodate the needs of an international client base.

During our review, XM’s support team had average live chat response times, but once connected, agents answered our queries quickly, demonstrated a good level of knowledge and provided clear guidance. We asked about account verification, platform functionality and funding methods.

Weekend coverage may not be available (at the time of writing), however the overall quality of service is on a par with the industry average. Multilingual support is a strong advantage for traders based outside major English-speaking countries.

Educational Resources for XM Traders

XM places a strong emphasis on trader education, offering one of the most extensive learning programmes among top brokers. Its Learning Center is designed to cater for beginners and more advanced traders alike, providing a set of structured resources help traders build knowledge and confidence.

Key features include free daily webinars, which are available in more than 20 languages, video tutorials, step-by-step platform guides and eBooks on risk management, trading psychology and technical analysis.

XM also provides real-time insights through live education rooms, where market experts provide updates on technical setups, economic events and potential trading opportunities. Clients can also access a market analysis hub from within the XM portal which features daily reports, Reuters news and a full economic calendar.

Overall, XM’s educational package is broad and highly practical, making it a strong resource all traders.

XM’s Reputation: What Traders are Saying

From our online research, XM enjoys a good reputation.

On platforms such as Trustpilot, thousands of traders have shared positive feedback, often praising the smooth account-opening process and overall sense of security when trading with XM. Users also spoke about the stability of the MT4 and MT5 platforms, as well as the accessibility of XM’s multilingual customer support.

Industry comparison sites also rate XM highly for its research tools and educational content, placing it among the stronger brokers in this category.

As with any large broker, there are some criticisms. A number of clients report slower KYC verification in certain regions and occasional delays in withdrawals. Others note that spreads can widen during periods of high volatility, which is of course a common practice in the industry, but still worth noting.

Overall, the consensus among traders is that XM is a dependable and trustworthy broker. While minor frustrations exist, the broker’s global reach, strong brand, licensing, offline events, transparency and support, help it maintain a strong international reputation.

The FXTS Verdict: Is XM a Trusted Broker?

XM earned an improved FX Trust Score of 78.9% in our 2025 review – a solid improvement from the score of 57% we had previously given.

In conclusion, XM is a well-established, fully licensed and regulated broker with global brand recognition. Furthermore, it enforces strong measures across multiple jurisdictions to ensure client funds are safeguarded.

That said, XM still has some limitations. Unlike many smaller competitors, it has not developed a proprietary platform, which means that it is dependent on Metaquotes’ security, features and technical roadmap. For a broker of its size, it also has a narrower product offering and may not fully meet the expectations of advanced traders.

Overall, XM remains a trusted and reliable choice for the majority of traders, particularly those prioritising security of funds and credibility.

Review updated on the 4th October 2025 by FX Trust Score.

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